Privacy Policy

Effective date: 1 January 2025

CertaBus (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our software-as-a-service (SaaS) platform, website, and related services (collectively, the “Service”).

1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, email address, phone number, billing information, and other identifying details provided during account registration or customer support.
Usage Data: Information about how you interact with our Service, including IP address, browser type, operating system, device type, pages visited, and actions taken.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, track usage, and provide analytics.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide and operate the Service
To manage your account and provide customer support
To process transactions and send invoices
To improve, personalize, and expand the Service
To communicate updates, promotions, and news (you can opt out)
To ensure security and prevent fraud

We may share your information in the following circumstances:

Service Providers: With trusted third parties who help us operate and support the Service.
Legal Compliance: If required by law or to protect our rights, users, or the public.
Business Transfers: If we are involved in a merger, acquisition, or asset sale.

4. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

6. Your Rights

Depending on your location, you may have rights to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing of your data

To exercise these rights, please contact us at: [email protected]

7. International Users

If you are accessing the Service from outside the United States, please note that your information may be transferred to and stored in the United States, where our servers are located.

8. Children’s Privacy

Our Service is not intended for children under 16. We do not knowingly collect data from children under this age.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

CertaBus
[email protected]